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The global glitch originated from CrowdStrike on 19 July, after it had sent out a corrupted software update to its huge number of customers.<\/p>\n
Microsoft estimated that 8.5 million Windows devices around the world were disabled as a result.<\/p>\n
Delta Airlines\u2019 services were impacted for days after the outage, even after other airlines appeared to have recovered. Delta cancelled around 7,000 flights over five days until 24 July, and is now being investigated by the US Department of Transportation over the disruptions.<\/p>\n
The airline has since blamed CrowdStrike and Microsoft for the disruptions, and has threatened legal action against the two companies.<\/p>\n
Both CrowdStrike and Microsoft have rejected the claim that they are responsible for the disruptions at Delta.<\/p>\n
Delta’s CEO Ed Bastian wrote in a filing with the US Securities and Exchange Commission on Thursday that what happened was \u201cunacceptable\u201d.<\/p>\n
\u201cOur customers and employees deserve better,\u201d Mr Bastian wrote, adding that the technology meltdown affected 1.3 million of Delta’s customers.<\/p>\n
CrowdStrike said on Sunday that it would defend itself \u201caggressively\u201d should Delta take legal action against it.<\/p>\n
Microsoft also said it would fight back, and added that its preliminary review shows Delta, unlike its competitors, was operating with an outdated IT infrastructure.<\/p>\n
In response, David Boies, an attorney representing Delta, wrote in a letter to CrowdStrike on Thursday that \u201cthere is no basis – none – to suggest that Delta was in any way responsible for the faulty software that crashed systems around the world\u201d.<\/p>\n
He added that Delta Airlines had invested billions of dollars in its technology, and said it struggled to restore operations because of its reliance on Microsoft and CrowdStrike.<\/p>\n
In response, a CrowdStrike spokesperson accused Delta of pushing “a misleading narrative”.<\/p>\n
Delta is facing its own legal challenges after the outage, after a lawsuit was filed against it on behalf of passengers whose flights were cancelled.<\/p>\n
The legal action stated that \u201cno other US airline had cancelled one-tenth as many flights”.<\/p>\n
It also claimed that Delta failed to properly compensate passengers, and that it had asked passengers to sign waivers releasing Delta of all legal claims.<\/p>\n
Many airlines rely on Microsoft\u2019s Office365 for scheduling. The CrowdStrike outage had crashed those systems, forcing them to resort to manual scheduling.<\/p>\n
CrowdStrike has since been sued by its shareholders, who accused the company of making “false and misleading” statements about its software testing. CrowdStrike has denied the allegations.<\/p>\n<\/div>\n<\/div>\n
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<\/picture><\/span>Getty Images<\/span><\/div>\n<\/figure>\n<\/div>\n