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Apple users get a small amount of free storage, but once that runs out they are encouraged to pay for iCloud to back up photos, videos, messages, contacts and other content from their devices.<\/p>\n
Prices range from 99p a month for 50GB to \u00a354.99 a month for 12TB.<\/p>\n
Apple does not give rival storage services full access to its devices, saying this is for security reasons – although it also means iCloud has more features than non-Apple alternatives.<\/p>\n
Which? claims that since 2015 Apple has effectively locked users into its services and overcharged them as a result.<\/p>\n
The consumer group filed its claim against Apple at the Competition Appeal Tribunal on behalf of affected consumers in November 2024.<\/p>\n
Anabel Hoult, Which?’s chief executive, said the group wanted to make clear that no company “no matter how powerful, can get away with abusing its position”.<\/p>\n
She added the green light from the Competition Appeal Tribunal meant Which? was “one step closer to getting consumers the redress we believe they are owed from Apple”.<\/p>\n
“This should send a strong message to any other companies using anti-competitive tactics,” she said.<\/p>\n
The case is not expected to be heard until October 2028.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Who is included?<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n
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Consumers who used iCloud between 8 November 2018 and 8 June 2026 and were living in the UK on 8 June 2026 will be included in the claim unless they opt out.<\/p>\n
Non-UK residents on that date must notify Which? by 8 October to opt in, via its claim website.<\/p>\n
Which? said anyone who first started using iCloud after 8 June 2026 will not be included in the claim.<\/p>\n
And if a customer chooses to opt out, they will not receive any compensation, even if the group wins the case.<\/p>\n
Consumers living in the UK on 8 June 2026 must notify Which? by 8 October 2026 via the claim website if they wish to opt out.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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<\/p>\nApple accused of trapping and ripping off 40m iCloud customers<\/span><\/p>\n<\/span><\/p>\n
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